Most orders are processed and shipped within 72 hours of receipt if the items are in stock. Shipping days are normally Monday through Friday, excluding holidays.   If you need an ASAP shipment please let us know by phone 1-800-669-2005 or by e-mail at sales@sunshinehollow.com. Please allow extra time for orders made during the peak of the Holidays.

We ship from Eastern Tennessee. Time in transit depends on where you live in the United States. U.S. Postal Service Priority Mail will usually take from one to three working days to anywhere in the United States. United Parcel Service (UPS) Ground West Coast deliveries will take 5 to 6 working days. United Parcel Service (UPS) Ground deliveries to most of the East Coast take 1-3 working days.

We use the United States Postal Service Flat Rate Boxes for most shipping in order to reduce our shipping costs and keep our prices low. Please include your full street address and if you have a PO Box please include that as well. For heavier or larger packages such as gift baskets we will normally ship by UPS where a street address is needed.

To A Street Address: We normally use USPS Flat Rate Boxes except for larger or heavier packages where we will ship by UPS Ground Service.
To a Post Office Box: We will ship your package by U. S. Postal Service Priority Mail Flat Rate Boxes unless it is a larger or heavier package. Then we will need your street address to make the delivery by UPS. If you are not sure as to which way the package will ship, then please include both your PO Box and your Street Address. For quicker delivery we can ship by USPS Express Mail Service. An extra charge applies for this service. Please call or e-mail us for the shipping cost.
To Alaska or Hawaii: We will ship your package by U. S. Postal Service Priority Mail (2-3 day service). An extra charge applies for this service. Please call or e-mail us for the shipping cost. 

An extra charge applies and customer must request these services:

United State Postal Service Express Mail--Next day service to the United States (All 50 states)

UPS three Day Select—Guaranteed 3 day service to the United States (Lower 48 states only)

UPS Second Day Air—Guaranteed 2 day service to the United States (All 50 states)

UPS Next Day Air—Guaranteed next day service to the United States (All 50 states)

The charge for these services depend on weight of package and Zip Code.

If we have a problem with an out of stock item or an address problem, then we will contact you by phone or e-mail to let you know the situation and get it corrected as soon as possible.

Incorrect street addresses furnished by Customer are subject to a $8.95 re-shipping fee.

To Canada: Shipping is by UPS ground. Contact us for shipping costs.

To Other Countries (extra charge applies): Shipping by USPS Mail. Length of time in transit determined by length or travel. Customs declaration required. Contact us for shipping costs.